Sandy Bowen and Andi Dunn

Sandy and Andi are business writers who assist healthcare and other organizations develop written communications for regulatory compliance, process efficiency, business continuity, and continuous improvement.

Medical practices, regardless of size, are complex businesses that require well thought out policies and procedures to ensure accurate, consistent performance. EMRSurvival, and business writers Sandy Bowen and Andi Dunn, are happy to share with you a four-part “Ask the Expert” series on creating policies and procedures for your practice.

Sandy Bowen has been creating communications tools that help people understand and do their work for over thirteen years. Drawing upon her experience as owner of a technical communications company, as an educator, and as a formerly practicing attorney, Sandy Bowen is accustomed to translating technical concepts into online and printed materials that support the needs of information users. Among Sandy Bowen’s accomplishments are a series of role-based system user guides for the managers and front office staff of a group of community clinics, a guide for installers of medical equipment that satisfied FDA requirements, the production of ISO (international quality standards) documentation for an international corporation, and an operations procedures guide that allowed her client to expand and replicate its programs.

Sandy Bowen holds a B.A. in English from Macalester College, St. Paul, Minnesota, a J.D. from William Mitchell College of Law, St. Paul, Minnesota, and an LL.M. in Real Estate from The John Marshall Law School, where she teaches legal concepts to non-lawyer real estate professionals.

Andrea S. Dunn, PhD is a professional communicator with 20 years of experience in the analysis, design and development of information products, including organizational process and procedure documentation. Dr. Dunn’s success in this field results from her use of a pragmatic methodology for assessing organizational and informational needs. This methodology combines stakeholder interviews about business systems, work processes, and job tasks with analysis of workplace content to produce visual and narrative representations of current and desired operations.

In 2001, Dr. Dunn founded Technical Communications Consulting (TCC) to provide businesses with informational, instructional, and technical marketing communications in support of their product development and service delivery. In addition, TCC develops and delivers custom technical communications training and consults with companies on communications best practices.